This Shipping Policy explains how LapaWay processes, ships, and delivers orders placed through our online store.
1. Order processing
Orders are typically prepared for dispatch within 1β2 business days after payment has been confirmed, excluding weekends and public holidays. During peak periods or promotional campaigns, processing may take slightly longer. We will notify you by email if a material delay is expected.
2. Delivery timeframe
Deliveries are completed within 7 days from the date the order is confirmed, in the ordinary course of business and subject to the destination, carrier capacity, and customs clearance where applicable.
The 7-day delivery window is our standard service commitment. While we work with reliable carriers to meet this timeframe, occasional external factors (severe weather, carrier network disruption, or customs inspection) may cause limited delay. In such cases we will assist you with tracking information and status updates.
3. Shipping destinations
We ship to the countries and regions enabled at checkout. If a destination is not supported, checkout will not allow the order to be completed for that address.
4. Shipping costs
Shipping chargesβor free-shipping eligibilityβare calculated at checkout based on destination, order value, and any active promotions. The amount shown at checkout before payment is the amount applicable to your order.
5. Tracking and communication
Where carrier tracking is available, tracking details are sent to the email address provided at checkout. Please monitor both your inbox and spam folder. You are responsible for ensuring that your shipping address, phone number, and email are accurate and complete.
6. Customs, duties, and taxes
International shipments may be subject to import duties, taxes, or brokerage fees imposed by the destination country. Unless expressly stated otherwise at checkout, such charges are the responsibility of the recipient.
7. Failed or returned deliveries
If a parcel cannot be delivered due to an incorrect address, failed contact attempts, or refusal of delivery, and is returned to us, we may, at our discretion:
- re-ship the order after corrected details are provided (additional shipping charges may apply); or
- refund the product price less outbound shipping costs, where permitted.
8. Title and risk
Risk of loss passes to you in accordance with applicable law and the carrierβs terms once the order has been handed to the carrier for delivery, except where mandatory consumer protections provide otherwise.
9. Contact
For shipping questions, please contact support@lapaway.com with your order number.
This page is a practical store policy template. For complex legal needs, have a qualified lawyer review it for your company and markets.