This Refund & Returns Policy sets out the conditions under which LapaWay accepts returns and issues refunds for products purchased through our online store.
1. Scope of this policy
By placing an order with LapaWay, you acknowledge and agree to the return and refund terms described below. This policy applies to all products sold on our website, unless a product page expressly states otherwise.
2. Strict return eligibility
Returns are accepted only where the product is broken, damaged in transit, or has a manufacturing defect.
We do not accept returns for change of mind, incorrect size selection, preference, unused items in original packaging, or any reason other than breakage or defect. All sales are otherwise final.
3. What qualifies as a defect or breakage
A claim may be considered where, upon reasonable inspection, the product:
- arrived broken, torn, or structurally damaged;
- has a clear manufacturing fault that prevents normal intended use; or
- is materially different from the product ordered due to our fulfillment error.
Minor cosmetic variations that do not affect function (for example slight shade differences in fabric) do not constitute a defect.
4. How to submit a claim
To request a return or refund under this policy, contact us promptly at support@lapaway.com and include:
- your order number;
- a clear description of the breakage or defect; and
- photographs or a short video showing the issue.
Please do not ship any item back until you have received written return authorization and instructions from our support team.
5. Inspection and resolution
Once we have reviewed your claim (and, where requested, the returned item), we will confirm whether the product qualifies under this policy. If approved, we will, at our discretion, offer one of the following:
- a replacement product of the same model (subject to availability); or
- a refund to the original payment method for the purchase price of the defective or broken item.
Approved refunds are processed after inspection. Your bank or payment provider may require additional business days to post the credit.
6. Shipping costs for approved claims
Where a return is approved because the product was broken or defective, LapaWay will cover reasonable return shipping costs as instructed by our team. Unauthorized returns sent without prior approval may be refused or returned to sender at the customerβs expense.
7. Non-returnable situations
Without limitation, the following are not eligible for return or refund under this policy:
- products that are not broken and have no defect;
- damage caused by misuse, improper installation, neglect, alteration, or normal wear and tear;
- items returned without prior authorization; and
- gift cards or promotional credits, if offered.
8. Contact
For all refund and returns inquiries, please email support@lapaway.com. We aim to respond to complete claims as quickly as possible during business days.
This page is a practical store policy template. For complex legal needs, have a qualified lawyer review it for your company and markets.